FAQ’s


The warranty will cover any Malfunctions error The warranty will not cover:-
  • Accidental damage, loss or damage arising from the breakdown of the product.
  • Damage caused by fire, explosion, floods, lightning, storms, frosts or other bad weather.
  • Malfunctions arising from any problem with the supply of electricity gas or water.
  • Rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply our bad quality of water.
  • Cleaning or unblocking of filters, drainage systems or soap drawers
  • Problems as a result of the faulty or illegal installation of the product by a third party.
  • Consumable parts, accessories and replaceable items that change periodically including but not limited to (batteries, fuses, lamps, filters, plugs, light bulbs, lighting covers, etc.).
  • Non-domestic use or commercial use for appliances
If you wish to return any product purchased from The Website, you should contact our Customer care representative who is ready to serve you at 920003240 or contact us by sending a return request to care@awadnahas.com within 7 days of receiving the product.
Returns and exchanges are subject to approval. Products purchased during discount and liquidation offers are non-refundable and can only be replaced in the event of a manufacturing defect after the product has been sent to the company for evaluation.
Credit card purchases are refunded through the bank and may take up to 14 business days depending on the customer's bank.
Installation service is not included with the delivery so the product will only be delivered without installation. You can order the installation service after purchasing the product through our Customer Care number 920003240. This service is only available in the main cities where the Company's customer service centers are available and the sub-areas.
Awad Badi Nahas Trading Company provides safe and multiple payment methods to our valued customers through one of the following payment channels:
  • Credit Card Payments ( Visa / MasterCard)
  • Mada Payments
  • Installments
Credit Card Installment Service: Installment payment service allows you to buy online and pay in monthly installments easily using credit cards from one of the following banks:
  • Riyad Bank
  • SABB Bank (Saudi British Bank)
  • Al Jazeera Bank
  • First Bank
  • Emirates NBD
Because your satisfaction is our goal for the product you ordered, if for any reason you are not satisfied with the product, you can return it to us as long as the product is in its original packaging and unused, and within 7 days from the date of receipt. Credit card purchases are refunded through the bank and may take up to 14 business days depending on the customer's bank.
The customer will be contacted by our delivery team to confirm the address. In case of no reply after three attempts to communicate, the order will be cancelled without any responsibility to The Company and the shipment will be returned.
Shipment processing dates depend on your order, product availability, city and your payment type