If you wish to return any product purchased from The Website, you should contact our Customer care representative who is ready to serve you at 920003240 or contact us by sending a return request to care@awadnahas.com within 7 days of receiving the product.
Because your satisfaction is our goal for the product you ordered, if for any reason you are not satisfied with the product, you can return it to us as long as the product is in its original packaging and unused, and within 7 days from the date of receipt.
We are also happy to make your return experience as easy and convenient as possible by guiding you to adhere to the following instructions:

  • The product must be inspected at time of delivery for damage.
  • Signature at the time of delivery denotes was received and is damage-free.
  • The product can be returned within 7 days from the date of purchase only if the product has a manufacturer defect.
  • The product can be exchanged within 14 days from the date of purchase if the product is in its original packaging and unused.
  • No returns for products that have been used or installed.
  • Return and replacement processes are subject to approval.
  • Product that ordered can be canceled within 7 days from the date of purchase in case the product is not delivered to the customer by reaching out our Customer Care representative at 920003240 or contact us by sending a return request to care@awadnahas.com.
  • The product cannot be returned or replaced after installation and use unless there is a defect or defect Manufacturing.
  • Credit card purchases are refunded through the bank and may take up to 14 business days depending on the customer’s bank.
  • In case of replacement or return the product must be in the same condition as the original purchase, accompanied by all accessories and product manuals.
  • Returns and exchanges are subject to approval. Products purchased during discount and liquidation offers are non-refundable and can only be replaced in the event of a manufacturing defect after the product has been sent to the company for evaluation.
  • The replacement and return policy does not cover any defects resulting from negligence, misuse, failure to follow the instruction manual when using or using the product for any purpose other than its intended purpose, or partial or total damage to the product.