Terms and Conditions

The Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use The Website.
If you are a minor (i.e. under the age of 18 years), you may use The Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use, those who choose to access The Website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.
Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.
By using The Website, you agree to be bound by the Terms and Conditions.
By purchasing via The Website, you agree to be bound by the Terms and Conditions. Read carefully before using the online service.
If you do not agree (or cannot comply with) any of the Terms and Conditions, do not use the online service.
The Company may at any time modify the Terms and Conditions of The Website without any prior notification to you.
You can access the latest version of the Terms and Conditions at any given time on The Website.
In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service.
However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms and Conditions of Use of The Website.
The Company tries to keep all information on The Website up to date, but it may not be correct all of the time. You should independently check the information you use is correct and you use The Website at your own risk. If you find any incorrect information, you can notify us by calling or emailing our Contact Center.

• You must not conduct or promote any illegal activities while using The Website. This includes any activities that breach copyright, infringe on privacy or infringe any third party rights as well as activities that are defamatory to third persons. To do so may lead to prosecution.
• You must not use The Website to generate unsolicited emails, spam or promotional materials to other Users.
• You must not do anything to cause damage to The Website or other users of The Website, including any technical damage to the other computers.
• You must not send any viruses or other material designed to adversely affect the operation of The Website, affect any other users of The Website or affect any equipment or any data in The Website.
• You must not attempt to gain access to The Website or the system that runs The Website. You must not interfere with the security of The Website, its services, system resources or network.
• You must not use The Website in any manner that could damage, overburden or impair The Website nor harvest or otherwise collect any information about the uses.
• You must not link to The Website without seeking our prior written consent. You must not frame The Website on another website without seeking our prior written consent.
• You must not charge third parties for accessing the content of The Website, nor can you in any way commercialize its content.
• You must not change, edit, add to or produce summaries of its content anywhere else.
• You must not disclose your contact details including but not limited to phone numbers, addresses, or email addresses anywhere on The Website including the feedback area, discussion forum or through any e-mail feature of The Website intended to bypass the use of The Website.
• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
• It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder.
• Any party engaged in illegal activities involving the use of The Website may be subject to prosecution. We do not guarantee that The Company will be able to prevent any illegal or inappropriate use of The Website, or will give notice of any illegal or inappropriate use of The Website.
• We will not be responsible to you for any delay or failure to comply with The Company obligations under these Terms if the delay or failure arises from any cause beyond The Company reasonable control.
• Stock availability and pricing are subject to change without prior notice.
• All Prices and Fees are inclusive of VAT as applicable.
• Any dispute or claim arising out of or in connection with The Website shall be governed and construed in accordance with the laws of KSA.
• KSA is The Company country of domicile.
• If you make a payment for our products or services on The Website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Awad Badi Nahas Company aims to make the experience of purchasing its Products easy and enjoyable. Awad Badi Nahas Company is also keen to provide the best after-sales services to its customers, from maintenance and spare parts. Maintenance and repair services will be provided by technicians trained by the company or authorized agents, using original spare parts from the manufacturer. Awad Badi Nahas Company guarantees the products shown in the invoice for a period of two years from the date of receipt, subject to the following conditions:

• The customer must prove the order number sent to the email registered in the account or the date of purchase of the Product according to the invoice sent to the email or delivery note.
• The Products must have been supplied, installed, operated, and maintained according to the manufacturer’s instructions, and the instructions attached to the Product must be read, explaining how to install, operate, and use them correctly.
• The customer is obligated to pay the product inspection fees in the event that the repair fees are not accepted during the warranty period or if there is no problem with the product after the inspection.
• Warranty does not include:
  • Misuse or incorrect use of the Product or uses other than those recommended in the user manual.
  • Non-domestic or commercial use of the products.
  • The use of non-genuine spare parts.
  • Repair of the Products by technicians not authorized by Awad Badi Nahas Company or the manufacturer.
  • Tampering with or changing serial numbers.
  • Intentional errors or negligence.
  • Accidental errors resulting from the entry of foreign objects or materials or the use of inappropriate cleaning materials (please contact us for recommendations for cleaning materials suitable for your Products).
  • Operating the products on an inappropriate or irregular electrical voltage.
  • Rust, corrosion or damage caused by water including but not limited to (lime, water salinity, etc.).
  • Breaks, blows, cuts or exposure of the Product to external factors such as liquids, humidity or high temperatures.
  • Damage resulting from electrical, gas or water extensions.
  • Damage resulting from floods, lightning, storms, snow or bad weather.
  • Damage resulting from theft, attempted theft, malicious damage, fire or explosion.
  • Damage resulting from Product installation errors by technicians not authorized by Awad Badi Nahas Company.
  • Consumables that are changed periodically or accessories including but not limited to (batteries, fuses, bulbs, filters, gaskets, lighting covers, etc.).
  • Cosmetic repairs that are not related to or affect the normal operation of the Products such as paints for scratches.
  • Preventive maintenance such as cleaning, overhauls, adjustments, lubrication, and descaling.
  • Carbon filters, as they are sold separately as accessories for the hood.

• Once the delivery note is signed, the warranty becomes valid for two years from its date and the Product cannot be exchanged or returned except in the event of a manufacturing defect.
• The customer’s signature on the delivery note means that the Product is free of defects, damages and external damages (dents, scratches, breakage, cuts, etc.) and that the responsibility for inspecting the Products lies with the customer, so the customer must carefully examine and inspect the Product upon receipt.
• In the event that any apparent damage or error in the type of Products sent or a shortage in the Product parts is discovered upon receipt, it will be dealt with by the supply representative upon delivery.
• In the event that damage appears to the Product after signing the delivery note, please contact the customer care center on the toll-free number (8002446660) and provide us with a clear idea of the details of the problem in order to set an appointment for maintenance service and carry out the necessary repair.
• The Product can be returned within 7 days from the date of purchase in the event that the Product is not received.
• The Product can be exchanged within 14 days from the date of purchase in the event that the Product is not received.
• The Product cannot be exchanged or returned after installation unless the Product cannot be repaired within the warranty period.
• The company has the right to claim storage fees (5% of the Product value for each month after three months from the date of purchase) in the event that the customer does not receive or claim the Product.
• The company has the right to change the models that have been purchased in the event that the customer does not receive or claim them after three months from the date of purchase.
• Exchanges and returns are subject to approval and exclude discounted Products and Products in some promotional offers such as annual or seasonal discounts and can exchanged only if the Product cannot be repaired.
• During the preparation of the exchange or return process, the Product must be in the original packaging with all accessories and the instruction manual and in its original condition.
• If the Product is found without its accessories, the company has the right to collect fees to cover any costs.
• In the event that the customer discovers a damage or technical defect or malfunction in the Product that prevents it from performing as required (this does not mean external damage such as scratches, dents, breakage, cuts, etc.), the customer care center must be contacted to set an appointment where a specialized technician will visit the customer and examine the Product.
• The specialized technician must inspect the Product and verify the type of defect before taking any action. In the event that there is no defect or damage, the customer must bear all expenses of the technician’s presence at the site.
• The exchange and return policy do not cover any defects resulting from negligence, misuse, installation errors, failure to follow the instructions manual when using, or using the product for a purpose other than that for which it is intended, which may result in partial or total damage to the Product.
• Shipping charges or bank transfer fees will be calculated to the customer in the event that the Product is returned or not accepted by the customer.
• Purchases made by credit card will be refunded through the bank and the process may take up to 14 business days depending on the customer’s bank and the amount cannot be refunded in cash.