FAQ’s

Creating an account is quick and easy, visit our website: www.awadnahas.com, and follow the registration steps.

If you’ve forgotten your password, don’t panic, it happens to the best of us! To reset your password, simply follow the step-by-step instruction on our “Forgot your password” tab. We’ll then send a link to your registered email account, follow this link and you’ll be back up and running in to time at all.

You are completely in control of your account and your personal details. If you need to update your personal details, change your password, or update your email address, simply head over to your profile page and follow the on-screen instructions. HOW CAN I CREATE AN ACCOUNT WITH YOU?

Placing an order at www.awadnahas.com really couldn’t be easier, simply register on our site using our quick and easy registration process, and you’re ready to go!

We all change our minds from time to time. If you change your mind about a product after you’ve placed your order, simply get in touch with our customer service team and they’ll take it from there 920003240 or emails us at care@awadnahas.com.

If you decide to cancel your order, please contact us as soon as possible. Your order can only be canceled before it is prepared for shipping or collection.

Of course! We make sure we keep you fully informed throughout the ordering process. As soon as your order has been processed, we’ll send you an email confirming all the order details.

We value your privacy and we’ll never ask for any information from you unless it is absolutely essential. The information we take from you during the registration and purchase process ensures that we can deliver your order to you quickly, efficiently, and accurately. You can rest assured that we never store any sensitive information on our systems – that’s a promise!

We want to make ordering and paying for your purchases as quick and easy as possible. We accept payments with Visa, MasterCard, and Mada cards. You can also pay in installments using credit cards, which allows you to pay in installments to purchase through the website and pay in monthly installments easily using credit cards from one of the following banks:

• Riyad Bank
• SABB Bank (The Saudi British Bank)
• Al Jazeera Bank
• First Bank
• Emirates NBD Bank

More payment methods will be added soon!

There are no additional shipping or delivery fees, as all of our products are covered by FREE delivery and shipping!

Unfortunately, we deliver products within the KSA only and to specific cities depending on the type of product.

Absolutely you can! All you have to do is contact our customer care team and they will coordinate with the store you want to pick up the product from.

Absolutely not! Our pick up in store service is absolutely FREE.

You sure can! Once our customer care team gets in touch with you to arrange your delivery, you’ll be able to select your preferred delivery time, taking into account the availability of the product in the city to be delivered.

Once the order is placed successfully, the customer care team will contact you to confirm the delivery date and address, the delivery time may takes between three to fourteen working days. In the event that there is no response after three attempts to communicate, the request will be canceled.

We understand that some products need a time to arrange a place of their installation. Therefore, we offer the service of storing the product until its delivery for a maximum period of three months from the date of the order, as the company entitled to demand re-stocking fees equivalent to 5% of the value of the product that has not been delivered for each additional month after the lapse of three months from the date of purchase in the event that the customer does not wish to receive it.

You can request the installation service after placing the order by contacting the customer care team at the number 92003240 or by sending a service request to the e-mail care@awadnahas.com, where the service is only available in the main cities where the company’s customer service centers are available and the sub-areas around them.

Our aim is your complete satisfaction with the product you ordered, and if you want to return any product you purchased from the website, all you have to do is contact one of the customer care staff who are ready to serve you on the number 92003240 or by sending a return request to the e-mail care@awadnahas.com within 7 days of The date you received the product.

In case you choose (pick up from the store) you have the right to open the sealed product in the presence of sales representative at the store, to ensure that products are in good condition, in case of damage or issue in product functionality; you have the right to replace them immediately.

You have the right to return the products you purchased for a full refund within 7 days of receiving them, provided that the product is still sealed, in its original packaging and after checking the condition of the products.

You have the right to cancel the order while it is being processed and before it is delivered directly to the address, without any additional charges. Please contact our customer service team immediately if you wish to cancel the order, or return the ordered products.

The warranty is valid for two years from the date of purchase on all electronic products. Please visit the nearest customer care center to deliver the damaged product to the customer care team, to obtain the service center report, and proceed with the repair or replacement process, after the service center diagnoses.

Purchases made with a credit card are refunded through the bank, and the process may take up to 14 working days, depending on the customer’s bank, and the amount cannot be refunded in cash.

In case of exchange or return, the product must be in the same original condition when purchased, accompanied by all accessories and product manuals.

In the event of misuse of the product, we will inform you according to an official report issued by the service center, and we will inform you of the repair cost accordingly.

Discounted or discounted products cannot be refunded or returned; it can only be replaced if manufacturing defects are proven, after sending the product for evaluation.

The original receipt or invoice which was sent to your email at the time of placing the order, must be presented when requesting a refund or exchange.

Non-electronic products are not under warranty. If you find the product is damaged when you open the package; please take a picture of the damaged part, contact our customer care team via our customer support email care@awadnahas.com and our team will be happy to serve you.

The replacement and return policy does not cover any defects resulting from negligence, misuse, failure to follow the instructions when using, or using the product for purposes other than its intended purpose, which may result in partial or total damage to the product.

Yes you can! Simply contact our customer care team and let them know that you would like to change or cancel an existing order and they will take care of the rest for you. Please be aware that you can only update the order before it is shipped or prepared for collection.

All products that are within the warranty period will be repaired according to the Terms & Conditions. If your product is out of warranty, we will be happy to arrange for it to be repaired however a fee will be applicable.

We take extra care to ensure that your product reaches you in the best possible condition, so if it doesn’t, we need to know about it. If your product is damaged when it arrives, please let us know within 24hours of receiving it by contacting our customer care team or visiting your closest customer care counter in addition please send us an email at care@awadnahas.com.

All Electronic products are covered by a two-year warranty from the date of purchase on all manufacturer defects.