Awad Badi Nahas Company aims to make the experience of purchasing its Products easy and enjoyable. Awad Badi Nahas Company is also keen to provide the best after-sales services to its customers, from maintenance and spare parts. Maintenance and repair services will be provided by technicians trained by the company or authorized agents, using original spare parts from the manufacturer.
Awad Badi Nahas Company guarantees the products shown in the invoice for a period of two years from the date of receipt, subject to the following conditions:

  • The customer must prove the date of purchase of the product by means of the original invoice or delivery note
  • The products must have been supplied, installed, operated, and maintained according to the manufacturer’s instructions, and the instructions included with the product must be read, explaining how to install, operate, and use them correctly.
  • The customer is obligated to pay the product inspection fees in the event that the repair fees are not accepted during the warranty period or if there is no issue with the product after the inspection.
  • Warranty does not include:
    • Misuse or incorrect use of the Product or uses other than those recommended in the user manual.
    • Non-domestic or commercial use of the products.
    • The use of non-genuine spare parts.
    • Rrepair of the Products by technicians not authorized by Awad Badi Nahas Company or the manufacturer.
    • Tampering with or changing serial numbers.
    • Intentional errors or negligence.
    • Accidental errors resulting from the entry of foreign objects or materials or the use of inappropriate cleaning materials (please contact us for recommendations for cleaning materials suitable for your Products).
    • Operating the products on an inappropriate or irregular electrical voltage.
    • Rust, corrosion or damage caused by water including but not limited to (lime, water salinity, etc.).
    • Breaks, blows, cuts or exposure of the Product to external factors such as liquids, humidity or high temperatures.
    • Damage resulting from electrical, gas or water extensions.
    • Damage resulting from floods, lightning, storms, snow or bad weather.
    • Damage resulting from theft, attempted theft, malicious damage, fire or explosion.
    • Damage resulting from Product installation errors by technicians not authorized by Awad Badi Nahas Company.
    • Consumables that are changed periodically or accessories including but not limited to (batteries, fuses, bulbs, filters, gaskets, lighting covers, etc.).
    • Cosmetic repairs that are not related to or affect the normal operation of the Products such as paints for scratches.
    • Preventive maintenance such as cleaning, overhauls, adjustments, lubrication, and descaling.